bulin47-ai.me refund policy

A video that fails, is blocked by safety checks or does not look like you receives a return of its actual deducted credits once. Separately, unused purchased credits are refundable to the original payment method within 14 days of purchase.

Live purchasing is coming soon. This policy describes the credit-pack service; current purchase controls do not collect payment.

Return credits for a video

Rendering failure, safety rejection or withdrawal automatically returns the credits actually deducted for that task once. If no credits were deducted, the balance does not increase. Repeated status updates do not create extra credits.

If a delivered result does not look like you, contact support@bulin47-ai.me with the account email and task reference. We return that video’s actual deducted credits once. There is no automatic similarity threshold you must meet.

A safety-withdrawn video loses access and download through this service. Withdrawal cannot recall a copy already downloaded elsewhere. Returning credits changes the account balance; it is not a payment refund to a bank or card.

Refund unused purchased credits within 14 days

Email support with the subject Unused-credit refund, the account email and purchase reference within 14 days of the original payment date. Identify the purchased credits you want refunded. We locate the eligible unused credits attributable to the purchase and arrange their refund to the original payment method.

The corresponding eligible credits are reserved while the refund is processed and cannot be spent. If the refund fails, that reservation is released. When the payment refund is confirmed, the matching purchased credits are removed once. Refunded credits cannot also remain available for generation. We confirm the refund status; the time funds take to appear depends on the payment provider and bank. A received request is not a completed refund.

The 14-day window is for a payment refund of unused purchased credits. It is not a credit-expiry period: credits never expire. If you bought more than one pack, include the relevant purchase references so the unused credits can be reconciled to the correct payment.

Do not send a card number, password or unnecessary identity document. A credit-return request needs a task reference; a payment-refund request needs the purchase reference. Include both if the issue involves both a generation and its funding purchase.

Duplicate or incorrect charges

Contact support with the relevant payment references if a purchase was charged twice or differs from the amount you authorized. State whether the payment provider shows a pending authorization or completed charge if you know. We investigate the payment records and correct a confirmed duplicate or error.

Mandatory rights and help

This policy does not remove mandatory withdrawal, cancellation, refund or other remedies available under applicable law, including rights that apply beyond the service’s unused-credit refund window. The photo-permission declaration is not a waiver of consumer rights.

See Pricing for the credit packs and generation costs and Terms for the service rules. Live payment channels remain independently closed until approved and enabled.